Back in the early 1990's, I worked at a Four Star/Four Diamond Hotel in the Southwest Virginia area. I was working at the front desk one night when a male guest checked into the bridal suite. His registration listed a Mercedes as his vehicle and he was paying with cash. Here is a brief exchange of our conversation as I remember it.
The guest asked, "Does that suite have a mini bar?"
I answered, "Yes, sir, it does."
"May I have the key to the mini bar?"
"Sir, we can only give that key out if we have a credit card from the guest."
He responded, "I don't have a credit card."
"You don't have a credit card?", as I glanced back at his registration and made a mental note of the vehicle on the registration!
"Son, I do not have a credit card and why do you need a credit card anyway?"
Sticking to the rules, I apologetically replied, "I can't give you that key without a credit card. The reason we need the credit card, is we will not know what you used from the mini bar until after you check out. Therefore, we use the credit card to add a charge separate from your room bill for anything consumed from the mini bar."
The guest insisted, "I really don't have a credit card. How about I give you $100 for that key?"
I asked with a little confusion, "You want to put an additional $100 in cash on the room to cover any items you consume from the mini bar?"
"I can do that, but I was thinking that I would give you $100, personally, to give me that key!"
Asking with a slight laugh, "You are going to give me $100 dollars just to give you the key to the mini bar?"
The guest confirmed, "Yes. I will give you $100 to give me that key."
Replying with a bigger laugh, "Yeah, right! You're going to give me $100 for that key?"
The guest quickly pulled a wad of cash out and laid a $100 bill on the desk and said, "That's your money if you give me that key!"
I snatched up the $100 bill, gave him the key to the mini bar, and happily replied, "Here's your key!"
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Sunday, March 8, 2009
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